Claims/Pre-authorization / Medical Emergency Assistance 
+86 21 6187 1597 (worldwide)

Medical Emergency Assistance
+86 21 6187 0299

Online Service:
My.MSHASIA.com

Claim Procedure 

a. If seeking treatment within our Direct Billing Hospitals Network, please bring:
–  Insurance Card
–  Photo ID / Passport
b. If seeking treatment out of our Direct Billing Hospitals Network, please bring:
–  Claim form (download here)
c. If the doctor is not willing to complete Part B of the Claim Form out of the Network, it can be replaced by the photocopy of the diagnosis.
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